Privacy Policy
Last Updated: April 21, 2025
Welcome to Message to Heaven. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your email address, that you voluntarily give to us when you register with the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
- Memorial Content: Information you provide when creating memorials, such as names, dates, biographies, photos, quotes, memories, and messages. This content is intended to be shared according to the nature of the service, but we strive to provide controls where appropriate (e.g., future features like private memorials).
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. (Note: Currently, this is likely limited to standard web server logs).
- Financial Data: We do not directly collect or store financial information. If you choose to donate via PayPal, you are providing your information directly to PayPal, whose privacy policy you should review.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Operate and maintain the memorial pages you create.
- Display messages and candles associated with memorials.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Respond to your comments and questions and provide user support (if applicable).
- Protect the security and integrity of our Site.
Disclosure of Your Information
We do not sell, trade, or rent your personally identifiable information to others. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including hosting, data analysis, and email delivery. (Note: Currently limited to hosting provider).
- Advertisers (If Applicable): Should we implement advertising in the future, we may use third-party advertising companies to serve ads. These companies may use information about your visits to the Site and other websites contained in web cookies to provide advertisements about goods and services of interest to you. We would strive to implement controls to block sensitive ad categories.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us (including hashing passwords), please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Cookies and Tracking Technologies
We use cookies for various purposes:
- Essential Cookies: For session management and keeping you logged in.
- Analytics Cookies: To understand how visitors use our site.
- Advertising Cookies: We use Google AdSense, which uses cookies to serve ads. Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the Internet.
You can opt out of personalized advertising by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.
Third-Party Advertising
We use Google AdSense to display advertisements. Google AdSense uses cookies to serve ads based on a user's prior visits to our website and other sites. Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. For more information, visit: Google AdSense Policy.
We have implemented the following: - Remarketing with Google AdSense - Google Display Network Impression Reporting - Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13 (or higher age as required by applicable law). If you become aware of any data we have collected from children under the relevant age, please contact us using the contact information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: kevin@messagetoheaven.co.uk